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Cancellation Policy
Quick Summary
We understand that plans can change. EnduraLife allows eligible
orders to be cancelled before fulfillment begins. Because our
research materials are prepared and packaged specifically for
shipment, cancellation eligibility depends on the stage of the order.
The information below explains when a cancellation may be requested,
how to submit a request, and what happens when an order has already
entered the fulfillment process.
Need to cancel an order?
One-time orders:
Contact
support@enduralife.com
as soon as possible with your order number and cancellation request.
Subscription orders:
Cancellation requests should be submitted before the next scheduled
billing or fulfillment cycle whenever possible.
Please note that submitting a request does not automatically guarantee
cancellation. Orders already prepared for shipment may no longer be
eligible.
1. One-Time Order Cancellations
A one-time order may be cancelled when the request reaches our team
before the order has entered the shipping or fulfillment stage.
Once fulfillment has progressed or a shipment has been assigned to
a carrier, cancellation may no longer be possible.
Important:
Orders can move through processing quickly. If you need to cancel,
contact EnduraLife immediately rather than waiting for the normal
processing window to expire.
If your order has already been shipped, it cannot be treated as a
cancellation request. Please review our
Refund & Shipping Policy
for information about delivery-related issues.
How to request a cancellation
-
Email
support@enduralife.com
with your request.
-
Include your full order number in the subject line.
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Clearly state that you are requesting order cancellation.
-
Provide any additional information that may help us identify
the order quickly.
2. Subscription & Recurring Orders
Where recurring purchasing options are available, customers may
request cancellation of future scheduled orders. Cancellation of
a recurring arrangement does not automatically cancel an order
that has already entered processing.
2.1 Cancellation Timing
Requests received before the next billing or fulfillment event can
generally be applied to future cycles. Requests received after an
order has entered processing will be reviewed according to its
current fulfillment status.
2.2 Future Cycle Changes
-
Cancel future scheduled orders before the next processing cycle.
-
A cancellation does not automatically reverse an order that has
already been processed.
-
If a future order is already being prepared, contact support
immediately so the available options can be reviewed.
2.3 Available Account Options
Depending on the purchasing arrangement available through your
account, future recurring orders may be cancelled or modified.
Contact our support team if you need assistance with your account.
3. Failed Payment & Order Processing
If a scheduled order cannot be completed because of a payment
authorization issue, the order may remain pending until the payment
problem is resolved.
-
An automated payment notification may be sent to the account email.
-
The payment method may be retried according to the payment
processor's rules.
-
If payment remains unsuccessful, fulfillment may be paused.
-
Customers should update their payment information through the
available checkout or account tools.
A failed payment does not by itself represent a completed
cancellation. If you no longer want the order, contact
support@enduralife.com
.
4. Refunds Related to Cancellations
When an eligible cancellation is approved before fulfillment,
any applicable refund will be handled according to the original
payment method and the applicable refund procedures.
Orders that have already been shipped are not treated as standard
cancellations. For damaged, incorrect, or delivery-related matters,
please consult the
Refund & Shipping Policy
.
Chargeback Notice:
If you believe there is an issue with a transaction, please contact
EnduraLife support first so the order and payment records can be
reviewed and the matter can be addressed directly.
5. Cancellation Requests & Communication
Cancellation requests should be submitted using the email address
associated with your order whenever possible. This helps us verify
the request and locate the correct transaction.
-
Email:
support@enduralife.com
-
Subject:
Order Cancellation Request
-
Include:
Order number and the email used during checkout
-
Response:
Our support team will review the request and respond with the
available next steps.
6. Research Use Reminder
EnduraLife products are supplied for laboratory and research use only
and are not intended for human or veterinary consumption. A request
to cancel an order does not change the intended use or applicable
requirements associated with research materials.
7. Contact EnduraLife
If you have questions about an order or need to submit a cancellation
request, please contact our support team.
